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Now accepting Q3 2025 engagements. Limited spots available for enterprise AI deployments.
Reserve your spotFrom ITSM to Autonomous Service Operations
ServiceNow is already the backbone of your IT operations. Now Assist transforms it from a ticketing system into an intelligent orchestration layer — drafting responses, routing work, and executing resolutions autonomously.
AI-generated resolution notes, incident summaries, and knowledge article drafts — directly in the ServiceNow agent workspace.
Flows that make autonomous decisions: route incidents, execute runbooks, trigger downstream systems — all without workflow code for every case.
Custom Now Assist skills trained on your organization's processes, terminology, and historical resolution data.
AI-driven insights into resolution patterns, team bottlenecks, and process improvement opportunities — not just dashboards.
Now Assist is ServiceNow's built-in generative AI platform. It provides AI-powered skills for ITSM, HRSD, and CSM — including auto-drafting incident resolutions, summarizing ticket histories, generating knowledge articles, and enabling conversational self-service portals.
Standard automation follows pre-defined rules. Agentic workflows use AI to handle novel situations, make decisions based on context, and adapt to new incident patterns — operating autonomously without explicit logic for every scenario.